Managed PKI (MPKI) Consulting Services

Our Consultants will enable your team to be successful in your next MPKI implementation, health-check or web service integration by applying Symantec’s best practices to your organization’s unique business challenges and goals.

The Symantec Managed PKI Consulting Difference

Symantec consulting can help customers deploy an end-to-end, fully-tested service that meets the Public Key Infrastructure (PKI) related business requirements. The consultant will work alongside the customer to install/configure/test the MPKI service, and support their SMEs with the integration of PKI use cases.

Symantec consultants are also industry certified in security (CISSP) and other leading IT certifications, bringing together formal knowledge and best practices to shorten the deployment phase and maximize customer experience.

MPKI Services Offerings

Many PKI implementations are solely technology focused, resulting in incomplete and inefficient implementations. Symantec MPKI consultants support customers in developing the framework for the integration of PKI with an organization’s processes and people. Every engagement includes a dedicated Project Manager and project-specific documentation.

MPKI Technical Architects provide:

  • Strategic planning and deployment of medium to large scale implementations, upgrade, and customization services
  • Bridge the gap between successful technical implementations and end-to-end business process integration

MPKI Discovery Service

MPKI Discovery Service helps to identify applicable PKI use cases and to come up with a system architecture design needed to meet the use case requirements

  • Conduct interviews with project stakeholders to identify PKI requirements
  • Identify/consolidate PKI use cases by priority
  • Identify choice of legacy, new MPKI platform and preferred lifecycle workflows
  • Review and design architecture
  • Propose solution for the identified use cases
  • Deliver a design document

MPKI Software Installation and Integration

MPKI Software Installation and Integration Service includes reviewing pre-requisites to deploy software, assisting with integration testing and documenting it for ongoing maintenance

  • Provide assistance with requirements gathering for MPKI deployment (firewall ports, high availability, certificates, dataflow, etc.)
  • Perform MPKI Enterprise Gateway installation
    • Configure qualified Hardware Security Module(s) for integration [recommended]
    • Single vs. multiple instances for high availability
    • Multi-site setup (QA/Prod/DR)
  • Test certificate lifecycle
  • Provide assistance to configure/test applications with digital certificates
  • Knowledge Transfer
    • Informal knowledge transfer to MPKI administrators
    • Custom training for administrators/help desk/users where applicable [optional]
  • Provide support during production roll-out [optional]
  • Write and deliver a post engagement summary document

Upgrade/Migration

This service is applicable for customers using an old version of MPKI 8.x or legacy MPKI platform.

  • Assist with upgrading MPKI software to current version
  • Platform Migration
    • Migrate from legacy MPKI to new MPKI platform
  • Key Migration
  • Provide assistance to configure/test applications with digital certificates
  • Knowledge Transfer
    • Migrate keys from legacy Symantec MPKI to new Symantec MPKI platform

Health Check

This service is primarily applicable for customers who would like their MPKI setup to be reviewed to optimize the infrastructure/settings for better performance or to review the setup to support new use cases

  • Review current MPKI setup, use cases
  • Review new use case requirements if any
  • Review operational roles and privileges
  • Provide recommendations based on best practices
  • Write and deliver a health check report with recommendations

Web Service Integration Advisory Service

This service is applicable when a customer would like to use MPKI Web Services API for custom integrations

  • Web Services API knowledge transfer
  • Demo sample code/code walk-through
  • Assist with design review
  • Help with code review/troubleshooting
  • Develop applications using Web Services for straight forward/simple integrations

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