Very little changes today. Existing contracts remain active and will be assigned to DigiCert at closing. Prepaid units will remain available and pricing remains the same today. Customers should expect to keep their existing account managers. Symantec Technical Support contact information is not changing upon acquisition. DigiCert will communicate any changes in the future.
I have an agreement providing master terms, including any amendments (“Master Agreement”), and I order both Symantec’s PKI solutions (“Divested PKI Solutions”) and other Symantec products and services (“Symantec Solutions”) under the same Master Agreement. What will happen after the close?
We recognize the terms of your Master Agreement may apply to both lines of business. You will receive notice from Symantec and DigiCert about ongoing business and the impact to your Master Agreement. In order to continue to support your orders as of the closing date, the following will apply:
- Symantec will continue to be a party to the Master Agreement with you, but only for the ongoing support of your Symantec Solutions.
- A duplication of the Master Agreement will exist whereby DigiCert will be deemed a party with you under a separate but identical copy of the Master Agreement. DigiCert will accept and assume Symantec's responsibilities under such Master Agreement, but only for ongoing provision of your Divested PKI Solutions.
- These Symantec and DigiCert duplicate Master Agreements are separate and independent agreements and any subsequent changes to one will not affect or modify the other. For example, if you have Symantec Master License Agreement and an amendment to accommodate purchases of Divested PKI Solutions, that is your Master Agreement in this context. If you have been purchasing Data Loss Prevention (DLP), Validation & ID Protection (VIP) or Managed PKI (MPKI) from Symantec, then the Symantec Master Agreement will continue to apply to your purchases of DLP and VIP, whereas the DigiCert Master Agreement will now apply for purchases of MPKI because DLP and VIP are Symantec Solutions and MPKI is one of Divested PKI Solutions.